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Exchange Policy

No Refund only Exchange

7 Days Exchange Policy:

Exchange can be done if the following condition applied. You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you an exchange.

Note: For minor color and design variations in the products from the photographs shared on the website would not be eligible for a refund.

To complete your return, we require a receipt or proof of purchase. A customer has to notify us about the return by Contact us at within 24 hours of receiving the item. Please e-mail the following details:

Two Ways of Returning a Product:

1. Return PickUp – Once a request for return e-mail is received, we will generate a reverse pickup request, and a courier service representative will visit you for the pickup within 1 to 2 days. The courier service representative will issue a courier slip with a tracking ID when the item is picked up. It is available for most pin codes.

Note: Return pickup GH₵50 will be deducted as a Shipping charges.

2. Self Return – If the Return Pick-up option is not available in your area or if you choose to return the item yourself, You can return the package using any courier/ postal service of your choice within 5 days of receiving the item.

Conditions for Self Return:

Please remember that the customer is responsible for the returned item until it reaches us. Once the item to be returned is shipped (handed over to the courier company), the customer should return the item you purchased, please E-mail it to the following shipping details:

No Refund/Only Exchange:

SILK AFRICANA LIMITED does not provide a refund on any Products sold. Customers will receive store credit for the entire amount of the returned item if they meet the terms and conditions set above.

The customer will have to accept all the charges for the return. The returned item will be accepted if it reaches us in the same condition as was received by the customer.

There is no expiry date for the store credit, and it can be used at any time in the future

Return Address:

AK-038-9055 UNNUMBERED House Near Oyerepa, Adum Road, Kumasi – Ghana

About Replacement & Exchange Policy

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